Privacy Policy

Introduction

Welcome to ck66, Bangladesh's trusted online gaming destination. This Privacy Policy explains how ck66 collects, uses, stores, shares, and protects the personal information you provide when you access or use our platform, including our website at ck66.today, mobile interfaces, and all associated services.

By registering an account with ck66 or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy. We are committed to handling your data responsibly and in accordance with applicable data protection principles. If you have any concerns about how your information is used, please contact our support team before proceeding.

Information We Collect

To provide you with a safe, personalised, and fully functional gaming experience on ck66, we collect certain categories of information. This section outlines exactly what we collect and why.

Personal Information You Provide

• Full name, username, and date of birth (used for identity verification and age confirmation — players must be 21+).
• Email address and mobile number for account registration, notifications, and two-factor authentication.
• Residential address in Bangladesh (Dhaka, Chittagong, Sylhet, Khulna, or elsewhere) for KYC compliance.
• Government-issued identification documents submitted during the account verification process.
• Payment method details, including mobile banking numbers (bKash, Nagad, Rocket, Upay) and bank account identifiers.

Information Collected Automatically

• Device information including IP address, browser type, operating system, and device model to ensure platform compatibility and fraud prevention.
• Session data such as pages visited, time spent on platform, game history, and click-path analytics to improve our services.
• Cookies and similar tracking technologies (see our Cookies section below for full details).

How We Use Your Information

The information we collect from you is used solely to support the legitimate operation of ck66's platform and services. We do not use your personal data for any purpose beyond what is described here without obtaining your explicit consent.

• Account creation, identity verification (KYC), and age verification to confirm players are 21 years of age or above.
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment channels.
• Delivering customer support, responding to queries, and resolving disputes in a timely manner.
• Sending transactional notifications, promotional offers (where you have opted in), and important platform updates.
• Detecting, investigating, and preventing fraudulent transactions, bonus abuse, multiple accounts, and other violations of our Terms & Conditions.
• Analysing usage patterns to improve platform performance, game selection, and the overall user experience for our Bangladesh-based players.

Sharing Your Information

ck66 does not disclose your personal data to outside parties except in the specific and limited circumstances described below. Any third parties we do engage with are required to handle your data with the same level of care and confidentiality that we apply ourselves.

Payment Processors

To complete financial transactions, limited payment-related data is shared with authorised payment service providers such as bKash, Nagad, Rocket, and Upay. These providers are bound by their own strict security and confidentiality obligations and receive only the minimum data necessary to process your transaction.

Legal and Regulatory Requirements

We may be required to disclose your information if compelled by a court order, governmental authority, or applicable law. In such cases, we will only share the minimum information required to satisfy the legal obligation and, where legally permissible, will endeavour to notify you of such disclosure in advance.

Service Providers

We work with a small number of trusted service providers — including fraud detection specialists, cloud hosting partners, and customer support tools — who may process your data on our behalf. All such providers are contractually required to process data only on our instructions, maintain appropriate security standards, and never use your data for their own purposes.

Cookies & Tracking Technologies

ck66 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and collect analytical data about platform usage. A cookie is a small text file stored on your device by your browser when you visit our site.

We use the following categories of cookies on our platform:

• Essential cookies: Required for core platform functionality such as maintaining your login session and keeping your account secure.
• Analytical cookies: Help us understand how users interact with our platform so we can identify improvements and fix issues faster.
• Preference cookies: Store your language setting, display preferences, and other customisations to personalise your visit.

Data Security

The security of your personal data is something we take seriously at ck66. We deploy a multi-layered security architecture including SSL/TLS encryption for all data in transit, encrypted storage for sensitive account and payment data, strict access control policies, and routine security audits carried out by our internal team.

While we implement robust safeguards, no digital system can guarantee absolute security. In the unlikely event of a data breach that may affect your rights or interests, we will notify affected users as promptly as possible and take immediate steps to contain and remediate the breach.

Data Retention

ck66 retains your personal data for as long as your account remains active or as required to provide our services. When you close your account, we will begin the process of securely deleting or anonymising your personal data, subject to any legal obligations that require us to retain certain records for a defined period.

Financial transaction records, including deposit and withdrawal history, may be retained for a longer statutory period to comply with applicable financial record-keeping requirements. These records are stored securely and accessed only when required for audit, compliance, or dispute resolution purposes.

Your Rights

As a user of ck66, you hold specific rights in relation to your personal data. We are committed to honouring these rights promptly and without undue delay. To exercise any of the rights listed below, please contact our support team via email.

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: Subject to applicable legal retention obligations, you may request the deletion of your personal data.
• Right to Object: You may object to the processing of your personal data for direct marketing communications at any time.
• Right to Data Portability: Where technically feasible, you may request your data be provided in a structured, machine-readable format.

We aim to respond to all data rights requests within 30 calendar days of receipt. Where a request is complex or there are a high number of requests, we may extend this period by a further 30 days and will notify you accordingly.

Third-Party Links

Our platform may on occasion contain references or links to third-party websites, payment gateways, or service integrations. ck66 is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any external site you visit. This Privacy Policy applies solely to information collected directly by ck66 through our own platform and services.

Age Restriction — 21+ Only

ck66 is strictly an adult platform. Our services are intended only for individuals who are 21 years of age or older. We do not knowingly collect or process personal data from individuals under the age of 21. If you are under 21, you must not register an account, place wagers, or use any feature of the ck66 platform.

If we become aware that a user under the age of 21 has registered an account or submitted personal data, we will immediately suspend that account, delete the associated data, and reverse any related transactions. Parents and guardians are encouraged to use appropriate parental control tools to prevent underage access to online gambling platforms.

Payments & Financial Data

When you make a deposit or request a withdrawal on ck66 using payment services such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the financial data involved in that transaction is handled with the highest level of security. We do not store full card numbers, mobile banking PINs, or complete bank account credentials on our servers.

Transaction records, including deposit amounts, withdrawal requests, timestamps, and payment method identifiers, are retained securely for internal accounting, fraud prevention, and regulatory compliance purposes. All financial data is encrypted at rest and accessible only to authorised personnel with a legitimate operational need.

Changes to This Privacy Policy

ck66 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification.

Your continued use of ck66 following any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how we protect your personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ck66 handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within 3 business days.

Email us at: [email protected]

Our support team is available 7 days a week to handle your enquiries, including privacy requests, data correction submissions, and account closure requests.